Welcome to Medicine Woman

Terms and Conditions

Payment Methods

International orders may be placed on our secure site with payment being made by either by credit card (Visa or Mastercard only) and PayPal. Orders within New Zealand may be placed with payment being made by credit card (Visa or Mastercard), PayPal, direct credit, New Zealand personal, business or bank cheque or money order. Your order will be processed upon receipt of your payment. There is a $10 service fee for returned cheques. Please make the cheques payable to Medicine Woman.

Shipping Policy

Local Orders

All orders placed for delivery within New Zealand incur a flat rate of $7.00 postage and handling and the goods are sent via courier to a street address or by New Zealand Post to a P.O. Box or rural address. Our aim is to process your order as soon as possible, however delays may occur so please allow 7-10 working days for delivery. For courier deliveries, you will receive an email order confirmation and order number and will be able to track the delivery status of your order online.

International Orders

We have loyal customers who are based all over the world.
We offer you a choice of two shipping methods. Option one: International Air - Not Trackable, sent at buyers risk. Option two: International Courier – trackable, signature required – we recommend this method.
The exact cost of your order will be displayed during the checkout process, however you can get a quote for the delivery cost of your parcel at any stage of your ordering process on the Shopping Cart summary page. Our aim is to process your order as soon as possible. It will leave our office within 3-7 days of purchase, however delays may occur so please allow a further two weeks for delivery.

As per New Zealand regulations, the retail price of your products must be shown on the consignment note of your parcel. Customs and import regulations vary between countries and are subject to change without notice. Some of the products that we sell may be restricted or prohibited within your country. It is your responsibility to ensure that any goods which you order are not restricted or prohibited in your country. Please note that any customs clearance, taxes, duty or inspection fees incurred upon arrival are beyond our control and are your responsibility.

If an order is returned to us by your country’s customs authority in a resalable condition, we will refund you the value of the products received. We don’t provide refunds on parcels that are detained or confiscated by your country’s customs.

We recommend that you contact your local Customs Office for further information.

Franchelle Ofsoské-Wyber Medicine Woman cannot accept liability for goods that are lost in transit outside of New Zealand.

Returned Merchandise and Refund Policy

At Medicine Woman Centre For Shamanic and Esoteric Studies® we pride ourselves in offering you a quality service on all levels. Our products are taonga – treasures and are packed with extra care. However, in the event of damaged or faulty products, or incorrect products being packed, we are happy to replace the goods at no extra charge. Please choose your items carefully as we do not refund or replace products for incorrect orders being processed.

Cancellation Policy

Orders will be processed once payment has been made. Once payment confirmation has been received the order cannot be changed or cancelled. Please choose carefully.

Course Cancellation Policy

If a withdrawal from a program is made up to 24 hours before a program is due to commence, a refund of the program fees will be made, less a 20% administration charge. If a withdrawal from the program is made less than 24 hours before the program starts, a refund of fees will be made, less a 75% administration and cancellation charge. No refund will be made after the program has started if there has not been communication with Medicine Woman prior to the program start date.

Subscription Payments ** See Table Below

You agree to these terms and conditions upon purchase of any subscription offered by Medicine Woman.

You agree to pay, using a valid credit card, for the fixed and periodic charges and fees as stipulated in the product at time of purchase.

We use eWAY to process our subscriptions. eWAY will charge or debit your payment method at the beginning of your subscription and according to the payment cycle stated at the time of your purchase. Access to each stage of the online program is granted on the day before the new moon. Billing will continue according to the cycle stated at the time of your purchase unless you cancel your subscription.

All fixed and periodic charges and fees for our Fee-Based Offerings are quoted in New Zealand dollars and are inclusive of any applicable GST, except where otherwise stated.

Subscription Fees

The credit card holder’s account is automatically charged through eWAY as per the product stipulations at time of purchase on a monthly basis. Discounts, rebates or other special offers are only valid for the initial term; subscriptions renew at the then-current full subscription rates.

If we are unable to collect payment prior to your renewal date, and you wish to retain your subscription, you will be subject to current payment plan offerings. In certain cases, such as an expired card, our payment processor will contact the card issuing bank for updated information to allow the purchase to go through.

Medicine Woman reserves the right to terminate the subscription, the fee based offering and these terms if it is unable to renew the subscription based on inaccurate or outdated credit card information.

Right of access granted under these Terms is effective only upon payment of the subscription fees.

Subscription Cancellation

Either you or we may terminate or cancel your subscription at any time.

If you wish to cancel your subscription please email your request to study@medicinewoman.com and it will be cancelled for you. If you cancel your subscription and you are not currently enrolled in any other program your online school membership will change to the Free Access membership level.

Subscription Refunds

Except for your statutory rights which are unaffected, you agree that all fees and charges assessed by us are non-refundable, except as set forth below.

The exceptions/conditions of our general refunds policy are as follows:

(1) Cooling-off period

A cooling-off period of five (5) days shall apply. If you cancel your subscription within the cooling-off period, we will release you from all liabilities under the contract and, subject to the below, refund all monies paid by you. You may cancel the agreement under this cooling-off provision at any time prior to 5pm (New Zealand time) on the fifth day following the date of entering into this Subscription Agreement. In order to cancel during the cooling-off period you must contact us via email: study@medicinewoman.com or phone +64 9 817 6738.  Once we receive your request your subscription will be cancelled. We reserve the right to charge a fee of $75 to cover the cost to us of any services you may have used prior to your cancellation.

(2) If you are not a New Zealand resident and you receive a refund to your credit card, due to exchange rate fluctuations the amount refunded may be either more or less than the amount originally charged.

(3) If you cancel your subscription and are entitled to a full refund, we reserve the right to charge a fee of $75 to cover the cost to us of any administrative or other services you may have used prior to your cancellation.

Payment Plans Offered

PAYMENT PLANSHOWACCESSCANCELLATION

Full Payment

Program is paid in full.

Instant access to Medicine Woman online school.

Program material becomes available sequentially starting from the day before the New Moon. 

Standard cancellation policy.  

Access to online school returns to FREE ACCESS membership level.

No access to program material.

Partial Payment (available for Certificate in Shamanic Studies and Certificate in Advanced Shamanic Studies)

Program is paid in separate installments.

For example paying for only the first year of a program.

Instant access to Medicine Woman online school.

Program material becomes available sequentially starting from the day before the New Moon. 

Standard cancellation policy.  

Access to online school returns to FREE ACCESS membership level.

No access to program material.

4 Monthly Payments (Subscription)

Program is paid with 4 consecutive monthly payments

1x initial payment made at time of purchase

The remaining 3 payments are made over the next 3 consecutive months.

Instant access to Medicine Woman online school.

Program material becomes available sequentially starting from the day before the New Moon. 

Subscription cancellation policy.

Access to online school will return to FREE ACCESS membership level at quarter points of the program depending on when the cancellation was made.

Access to program material is determined by the total amount paid at time of cancellation.

12, 14 or 24 Monthly Payments (Subscription)

Program is paid with 12, 14 or 24 consecutive monthly payments

1x initial payment of made at time of purchase

The remaining payments are made over the following consecutive months.

Instant access to Medicine Woman online school.

Program material becomes available sequentially starting from the day before the New Moon. 

Subscription cancellation policy.

Access to online school returns to FREE ACCESS membership level at the end of the lunar month.

Access to program material is determined by the total amount paid at time of cancellation.

Intellectual Property and Copyright ©

The contents of this Internet Web Site, including all logos, graphics, original art work, design elements, text and images are the intellectual property of Vanterra Natural Health Ltd trading as Medicine Woman Centre For Shamanic and Esoteric Studies®. They may NOT be reproduced in any form whatsoever without expressed written permission. ALL RIGHTS RESERVED.

Full copyright © rights over all of this material is retained by Vanterra Natural Health Ltd. The moral rights of the authors to ownership of all material on this site is hereby asserted, in accordance with the copyright and patent laws of New Zealand, and of all countries of the world, and in accordance with international agreements and treaties. No material from this Web Site may be reproduced by any means in any form whatsoever without permission from Medicine Woman Centre For Shamanic and Esoteric Studies® except for brief quotations and examples embodied in reviews and recommendations, with full credit as to the source being given.   If in doubt please contact us with your wish you to use our material and we will provide the necessary information as to how the material can be used in an appropriate way.

Using and Selling Our Essences

The First Light® system and structure of 184 native New Zealand essences is intellectual property and is protected by copyright. The system and structure with its associated plant names and descriptions is the sole property of Vanterra Natural Health Ltd. Unless a formal agreement has been entered into with us, we are not a supplier of raw materials or ingredients for others to manufacture their own commercially branded ranges or products from.
Cloning or using our intellectual property or copyright material without our written permission in the making, marketing and selling of commercially branded products or ranges will be seen as an infringement of our intellectual property and copyright. Our ethical products and essences are our intellectual property and as a matter of policy we do pursue any unauthorised misuse.

Prices and Currency Disclaimer

Prices are subject to change without notice. All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

We have used our best efforts to obtain the most accurate and timely currency rates. Accordingly, we do not guarantee the accuracy, timeliness, reliability or completeness of the rates. Using this service, you are deemed to have agreed that any reliance on or use of the rate conversion shall be entirely at your own risk. In no event shall Vanterra Natural Health Ltd or any of its data providers be liable for any direct, indirect, consequential or exemplary damages arising from the use of this service.

Medical Advice and Treatment

Nothing in this Web site, nor in any other published material, either stated or implied, is to be taken as meaning that the manufacturers of Medicine Woman Centre For Shamanic and Esoteric Studies®, nor any employee, agent, reseller, dealer, distributor, practitioner, therapist, nor any other person or organisation associated with Medicine Woman Centre For Shamanic and Esoteric Studies® in any way, is purporting to give “medical advice” or medical treatment of the type normally given by a licensed medical practitioner. All information provided is for educational purposes only. Nor do we, in any way, claim to offer any products, treatment, service, or advice, that purports to cure, heal, alleviate, or prevent, any illness or medical condition. Flower essences work in a totally different way to products such as herbal remedies or pharmaceutical drugs. Essences are not allopathic medicine and they do not work on the body in any direct biochemical way, they work at a more subtle level, at the emotional and spiritual levels. 
 
While it is our experience that the products and services referred to often appear to have a beneficial effect when used as directed, the use of these products and/or services is not a substitute for medical advice or treatment from a qualified health care professional. Anyone with a medical condition is advised to seek appropriate advice from a health-care professional.