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Terms and Conditions


CONTENTS

  1. INTRODUCTION AND CONTACT DETAILS
  2. NATIONAL AND INTERNATIONAL ORDERS
  3. SHIPPING POLICY
  4. RETURNS AND REFUND POLICY
  5. CANCELLATION POLICY
  6. PRICES AND CURRENCY DISCLAIMER
  7. MEDICAL ADVICE AND TREATMENT
  8. COPYRIGHT POLICY
    1. OUR PRODUCTS AND PUBLISHED MATERIAL
    2. USING AND SELLING OUR PRODUCTS
    3. USING OUR PUBLISHED MATERIAL
    4. USING OUR LOGOS AND TRADEMARKS
  9. IMPORTANT INFORMATION ABOUT OUR PROGRAMS
    1. WORKING WITH PEOPLE WITH HIGHLY SPECIALISED CONDITIONS
    2. CONDITIONS OF PROGRAM ENROLMENT
    3. PROGRAM CANCELLATION
    4. SUBSCRIPTION PAYMENTS AND SUBSCRIPTION AGREEMENT
  10. PERSONAL DATA PRIVACY AND COOKIES
  11. OUR CONTACT DETAILS

1. INTRODUCTION

This website and any other websites and online schools to which the Terms and Conditions are linked (each, a “Website”) are owned and maintained by Vanterra Natural Health Ltd (“we,” “our,” “us”) and governed by these Terms and Conditions.

We offer the Website, including all information, tools, and services available from the Website to you, the user, conditioned upon your acceptance of all terms and conditions stated in our Terms and Conditions. By accessing, using, subscribing, or placing an order over the Website, you and your business (including any sub users you may have) agree to the terms and conditions set forth herein.

2. NATIONAL AND INTERNATIONAL ORDERS

Orders on Our Website

National and international orders may be placed on our secure website.

  1. For international orders, payments can be made either by credit card (Visa or Mastercard only) or PayPal.
  2. Orders within New Zealand may be placed with payment being made by credit card (Visa or Mastercard only), PayPal or direct bank credit.

Your order will be processed upon receipt of your payment.

Orders via Phone or Email

Other ways to place an order are:
Telephone: (+64) 9 817-6737
Email: sales@medicinewoman.com

3. SHIPPING POLICY

Local Orders

All orders placed for delivery within New Zealand incur a flat rate fee of NZ$7.00 postage and handling and the goods are sent via tracked courier to a street address or by New Zealand Post to a PO Box or rural address. We aim to process your order as quickly as possible. Estimated delivery time: 2-5 working days (rural deliveries may take longer). For courier deliveries, you will receive an email order confirmation and order number and will be able to track the delivery status of your order online.

International Orders

We have loyal customers who are based all over the world.

We offer you a choice of three shipping methods.

  1. Option one: International Air - Not Trackable, sent at buyers risk.
  2. Option two: International Courier – trackable, signature required – we recommend this method.
  3. Option three: International Express Courier - trackable, signature required.

The exact cost of your order will be displayed during the checkout process, however you can get a quote for the delivery cost of your parcel at any stage of your ordering process on the Shopping Cart summary page. We aim to process your order as quickly as possible. Estimated delivery time: 7 - 14 working days (depending on method).

As per New Zealand regulations, the retail price of your products must be shown on the consignment note of your parcel. Customs and import regulations vary between countries and are subject to change without notice. Some of the products that we sell may be restricted or prohibited within your country. It is your responsibility to ensure that any goods which you order are not restricted or prohibited in your country. Please note that any customs clearance, taxes, duty or inspection fees incurred upon arrival are beyond our control and are your responsibility.

If an order is returned to us by your country’s customs authority in a resalable condition, we will refund you the value of the products received. We don’t provide refunds on parcels that are detained or confiscated by your country’s customs.

We recommend that you contact your local Customs Office for further information.

We cannot accept liability for goods that are lost in transit outside of New Zealand.

4. RETURNED MERCHANDISE AND REFUND POLICY

We pride ourselves in offering you a quality service on all levels. Our products are treasures and are packed with extra care. However, in the event of damaged or faulty products, or incorrect products being packed, we are happy to replace the goods at no extra charge. Please choose your items carefully as we do not refund or replace products for incorrect orders being processed.

5. CANCELLATION POLICY

Orders will be processed once payment has been made. Once payment confirmation has been received the order cannot be changed or cancelled. Please choose carefully.

6. PRICES AND CURRENCY DISCLAIMER

Prices are subject to change without notice. All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

We have used our best efforts to obtain the most accurate and timely currency rates. Accordingly, we do not guarantee the accuracy, timeliness, reliability or completeness of the rates. Using this service, you are deemed to have agreed that any reliance on or use of the rate of conversion shall be entirely at your own risk. In no event shall Vanterra Natural Health Ltd or any of its data providers be liable for any direct, indirect, consequential or exemplary damages arising from the use of this service.

7. MEDICAL ADVICE AND TREATMENT

Nothing in this Website, nor in any other material published by Vanterra Natural Health Ltd, either stated or implied, is to be taken as meaning that the manufacturers of the First Light Flower Essences of New Zealand®, First Light Porta Alchémica® or Franchelle Ofsoské-Wyber® products, nor any employee, agent, reseller, dealer, distributor, practitioner, therapist, nor any other person or organisation associated with Vanterra Natural Health Ltd in any way, is purporting to give “medical advice” or medical treatment of the type normally given by a licensed medical practitioner. All information provided is for educational purposes only.

Nor do we, in any way, claim to offer any products, treatment, service, or advice, that purports to cure, heal, alleviate, or prevent, any illness or medical condition. Our products are not allopathic medicine and they do not work on the body in any direct biochemical way. First Light Flower Essences of New Zealand®, First Light Porta Alchémica® or Franchelle Ofsoské-Wyber® products work holistically at a vibrational level providing you with emotional and spiritual support.

While it is our experience that our products and services referred to often appear to have a beneficial effect when used as directed, the use of these products and/or services is not a substitute for medical advice or treatment from a qualified health care professional.

Anyone with a medical condition is advised to seek appropriate advice from a health-care professional.

8. COPYRIGHT

All aspects of our Website are protected by international copyright, trademark, and other intellectual property laws, including all content, information, design elements, HTML code, scripts, text material, logos, taglines, metatags, hashtags, photographic images, testimonials, personal stories, icons, video and audio, and downloads.

Full copyright © rights over all of this material is retained by Franchelle Ofsoské-Wyber. The moral rights of the authors to ownership of all material on this site is hereby asserted, in accordance with the copyright and patent laws of New Zealand, and all countries of the world, and in accordance with international agreements and treaties.

No material from this Website and any other websites, online schools or books, booklets, brochures and any other hard or soft copy material owned by Franchelle Ofsoské-Wyber may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted by any means in any form whatsoever without permission from Vanterra Natural Health Ltd, except for brief quotations and examples embodied in reviews and recommendations, with full credit as to the source being given. If in doubt please contact us with your wish you to use our material and we will provide the necessary information as to how the material can be used in an appropriate way.

Our trademarks and logos are proprietary marks owned by Franchelle Ofsoské-Wyber and Vanterra Natural Health Ltd, and the use of those marks is strictly prohibited. Nothing herein gives you the right to use, copy, register as a domain name, reproduce, or otherwise display any logo, tagline, trademark, trade name, copyrighted material, patent, trade dress, trade secret, or confidential information owned by Franchelle Ofsoské-Wyber and Vanterra Natural Health Ltd without expressed written permission. ALL RIGHTS RESERVED.

8.1 OUR PRODUCTS AND PUBLISHED MATERIAL

First Light Flower Essences of New Zealand®

The First Light Flower Essences of New Zealand® system and structure of 185 essences made from native New Zealand plants are intellectual property of Franchelle Ofsoské-Wyber, and are protected by copyright. The system and structure with its associated flower essence names and descriptions is the sole property of Franchelle Ofsoské-Wyber. The keywords, archetypes and descriptors used to define the First Light Flower Essences of New Zealand® system and structure of 185 essences made from native New Zealand plants are the intellectual property of Franchelle Ofsoské-Wyber.

You can use this system and structure with its associated 10ml stock essences to create 20-25ml First Light Flower Essences of New Zealand® flower essence blends for personal use by yourself, your friends and family or your clients after a consultation with you. When making a 20-25ml First Light Flower Essences of New Zealand® flower essence blend a First Light Flower Essences of New Zealand® blank label is to be used on the bottle or the label on the flower essence bottle should include the following statement: “Flower essences supplied by First Light Flower Essences of New Zealand® - all rights reserved”.

The First Light Flower Essences of New Zealand® educational and teaching structures and models, including, but not limited to, First Light® Medicine Wheel©, First Light® Nature’s Holistic Healing Matrix©, First Light® Advanced Holistic Healing Matrix©, First Light® Healing Chord©, First Light® Nature’s Holistic Healing Triad© are intellectual property of Franchelle Ofsoské-Wyber, and are protected by copyright.

First Light Porta Alchémica®

The First Light Porta Alchémica® system and structure of alchemical products with its associated names and descriptions and the associated educational material are intellectual property of Franchelle Ofsoské-Wyber and are protected by copyright. The system and structure, keywords, archetypes and descriptors are the sole property of Franchelle Ofsoské-Wyber.

Franchelle Ofsoské-Wyber®

The Franchelle Ofsoské-Wyber® system and structure of plant spells with their associated names and descriptions are intellectual property of Franchelle Ofsoské-Wyber and are protected by copyright. The system and structure, keywords and descriptors are the sole property of Franchelle Ofsoské-Wyber.

Hypnotique Protocol® and Hermetic Occult Psychology®

The Hypnotique Protocol® and Hermetic Occult Psychology® system and structure are intellectual property of Franchelle Ofsoské-Wyber and are protected by copyright.

Eighth Ray Magic®

The Eighth Ray Magic® system and structure of rituals are intellectual property of Franchelle Ofsoské-Wyber and are protected by copyright.

Programs, Course Material, Lessons, Books, eBooks and Other Material

The contents of our websites, our online programs, courses, books and workbooks - including all text, original images, graphics, art work, photographs, design elements, and educational models, etc, is the intellectual property of Franchelle Ofsoské-Wyber and Vanterra Natural Health Ltd.

They may NOT be reproduced in any form whatsoever without expressed written permission. ALL RIGHTS RESERVED.

All course materials delivered in written, video or audio form, books, brochures, ebooks and other material published in hard or soft copy by Vanterra Natural Health Ltd and its associated brands, websites and online schools are the sole copyright of Franchelle Ofsoské-Wyber.

No part of the course materials, books, brochures, ebooks may be reproduced, stored in a retrieval system, taught or transmitted in any form or by any means in person or online without the prior permission in writing from Vanterra Natural Health Ltd.

Under no circumstances whatsoever may these course materials, books, brochures, ebooks be used as part of any other educational or study program or made available to the general public unless permission to do so has been received in writing from Vanterra Natural Health Ltd. Nor can this material be otherwise circulated in any form of binding or cover other than that in which it is published in hard or soft copy.

All course materials, supplied by Vanterra Natural Health Ltd are for the exclusive use of the enrolled student and may not be photocopied, transmitted, used or disposed of to any third party without the written permission from Vanterra Natural Health Ltd. A maximum of 25 words may be used for review and endorsement purposes and its source must be cited.

8.2 USING AND SELLING OUR PRODUCTS

Unless a formal agreement has been entered into with us, we are not a supplier of raw materials or ingredients for you to manufacture your own commercially branded products or ranges of products.

Cloning or using our intellectual property or copyright material and without our written permission in the making, marketing and selling of your own commercially branded products or ranges of products will be seen as an infringement of our intellectual property and copyright.

All of our products are our intellectual property and as a matter of policy we do pursue any unauthorised use.

First Light Flower Essences of New Zealand® and First Light Porta Alchémica® products are created by Franchelle Ofsoské-Wyber and are part of in-class and online study educational programs owned by Vanterra Natural Health Ltd. These products are used as part of copyrighted in-class and online study educational programs that have been created and made publicly available by Vanterra Natural Health Ltd. Under no circumstances whatsoever may they be used as part of any other educational or study program made available to the general public unless permission to do so has been received in writing from Vanterra Natural Health Ltd.

8.3 USING OUR PUBLISHED MATERIAL

All material in written, video or audio form is protected under copyright law.

You must follow the terms outlined below when using or reproducing any material published in written, video or audio form, including but not limited to websites, courses, books, ebooks, brochures, newsletters, social media posts by Vanterra Natural Health Ltd and its associated brands, websites and online schools for your own use:

  1. When quoting, using or reproducing any material for review and endorsement purposes that is over 25 words long, permission must be obtained in writing from Vanterra Natural Health Ltd via email. You will be required to submit a sample of what the material is to be used for via email to Vanterra Natural Health Ltd prior to the material circulating. If you require specific images or text from us please email your request with full details of what you require and your intended purpose and uses thereof.
  2. When quoting, using or reproducing any material the source of the information must be accurately cited, e.g. Reference: The Sacred Plant Medicine of Aotearoa Volume 1 by Franchelle Ofsoské-Wyber or information reproduced with permission from The Sacred Plant Medicine of Aotearoa Volume 1 by Franchelle Ofsoské-Wyber.
  3. When presenting a public talk any material as stated above may not be included unless prior permission has been sought and granted in writing from Vanterra Natural Health Ltd.
  4. Any intellectual property approved for your usage can only be used for the designated purpose you applied for e.g. your website.

8.4 USING OUR LOGOS AND TRADEMARKS

Under no circumstances may any logo owned by Vanterra Natural Health Ltd be used without obtaining permission in writing from Vanterra Natural Health Ltd.

Should permission to use our logo be given, it does not imply company representation, but rather professional association with the company. The logo must be used in a manner and context that accurately represents the brand, its products and services. The brands are trademarks and are copyright with all rights reserved to the owner.

Vanterra Natural Health Ltd and Franchelle Ofsoské-Wyber holds exclusive rights to the trademarks registered under its name. Any time the trademarked name is used it must be accompanied by a ® to denote that it is a registered trademark.

9. IMPORTANT INFORMATION ABOUT OUR PROGRAMS

9.1 Working with People with Highly Specialised Conditions

Working with people with highly specialised conditions such as significant personality, psychiatric or mental health issues may require a highly trained, knowledgeable and specialised approach which is not part of our training. As a practitioner you are not obliged or required to accept every person who comes to you as a client and you need to know what your limitations are. Each person is advised to operate within the parameters of their individual skillset which is defined by the training that they have successfully undertaken and the knowledge that they have gained.

9.2 Conditions of Program Enrolment

By enrolling into a Medicine Woman Centre for Shamanic and Esoteric Studies® online program you agree to adhere to the terms and conditions outlined in these Terms and Conditions and the online school guidelines. You agree to follow the program protocols and the requirements for working with First Light Flower Essences of New Zealand® teacher plant essences or First Light Porta Alchémica® formulations.

The programs offered by the Medicine Woman Centre for Shamanic and Esoteric Studies® are powerful programs that are accessible to all but not necessarily suited to everyone, they are mature courses for serious and committed students.

All enrolled students are required to follow the online school guidelines and program protocols, this includes working with the First Light Flower Essences of New Zealand® teacher plant essences or First Light Porta Alchémica® formulations relevant to their program.

In the ancient tradition of the mystery schools which continues today it is a fundamental requirement that an enrolling student, to be accepted and admitted into the online training, must be of sound mind and body. Should a student not be of sound mind and body at the time of seeking admittance to the training or at any time subsequent to admittance, will preclude themselves from participating in the training. Should the Medicine Woman Centre for Shamanic and Esoteric Studies® consider a student is not of sound mind and body it will terminate their training. No correspondence will be entered into with regard to this termination. By enrolling in a training program a student automatically accepts this condition.

Due to the considerable logistical demands and requirements inherent in each Medicine Woman Centre for Shamanic and Esoteric Studies® program we recommend that a person only enrol for one course at a time. Each of the programs have a different focus and objective within consciousness and there is a time honoured progression of development used in true mystery schools to ensure that safe, structured, balanced and rapid spiritual development unfolds. Whilst this is our recommendation the Medicine Woman Centre for Shamanic and Esoteric Studies® understands that each person is a unique individual with their own requirements and capacities. Each student is the best judge as to how they choose to work with the training programs we provide. It is each student’s responsibility to practice self-monitoring and to take full accountability for their own physical, emotional, mental and spiritual wellbeing throughout the duration of their studies.

In accordance with the ancient occult teachings associated with a genuine mystery school Medicine Woman Centre of Shamanic and Esoteric Studies® reserves the full and final right to refuse admittance or terminate a student’s access to the school and the associated teachings without need for explanation.

9.3 Program Cancellation Policy

If a withdrawal from a Medicine Woman Centre for Shamanic and Esoteric Studies® program where products are not inclusive is made up to 24 hours before a program is due to commence, a refund of the program fees will be made, less a 20% administration charge. If a withdrawal from the program is made less than 24 hours before the program starts, a refund of fees will be made, less a 75% administration and cancellation charge.

If a withdrawal from a Medicine Woman Centre for Shamanic and Esoteric Studies® program where products are included in the program price and where none of the boxes or products have been unwrapped or opened, is made up to 24 hours before a program is due to commence, a refund of the program fees will be made, less a 20% administration charge. If a withdrawal from the program is made less than 24 hours before the program starts, a refund of fees will be made, less a 75% administration and cancellation charge. The refund will only be made once the products have been sent back to us and received by us intact. If any of the products have been unwrapped, opened or are not intact, the refund amount will be less the retail price of any products that have been opened, unwrapped or products not received or not intact.

No refund will be made after the program has started if there has not been written communication with Medicine Woman Centre for Shamanic and Esoteric Studies® prior to the program start date.

9.4 Subscription Payments and Subscription Agreement ** See Table Below

You agree to these terms and conditions upon purchase of any subscription offered by Medicine Woman Centre for Shamanic and Esoteric Studies®.

You agree to pay, using a valid credit card, for the fixed and periodic charges and fees as stipulated in the product at time of purchase.

We use Stripe to process our subscriptions. Stripe will charge or debit your payment method at the beginning of your subscription and according to the payment cycle stated at the time of your purchase. Access to each stage of the online program is granted on the day before the new moon. Billing will continue according to the cycle stated at the time of your purchase unless you cancel your subscription.

All fixed and periodic charges and fees for our subscription based programs are quoted in New Zealand dollars and are inclusive of any applicable GST, except where otherwise stated.

Subscription Fees

The credit card holder’s account is automatically charged through Stripe as per the product stipulations at time of purchase on a monthly basis. Discounts, rebates or other special offers are only valid for the initial term; subscriptions renew at the then-current full subscription rates.

If we are unable to collect payment prior to your renewal date, and you wish to retain your subscription, you will be subject to current payment plan offerings. In certain cases, such as an expired card, our payment processor will contact the card issuing bank for updated information to allow the purchase to go through.

Medicine Woman Centre for Shamanic and Esoteric Studies® reserves the right to terminate the subscription, the subscription based programs and these terms if it is unable to renew the subscription based on inaccurate or outdated credit card information or if the transaction is declined due to lack of funds.

Right of access granted under these terms is effective only upon payment of the subscription fees.

Subscription Cancellation

Either you or we may terminate or cancel your subscription at any time.

If you wish to cancel your subscription please email your request to study@medicinewoman.com and it will be cancelled for you. If you cancel your subscription and you are not currently enrolled in any other program your Medicine Woman

Centre for Shamanic and Esoteric Studies® online school membership will change to the Free Access membership level.

Subscription Refunds

Except for your statutory rights which are unaffected, you agree that all fees and charges assessed by us are non-refundable, except as set forth below.

The exceptions/conditions of our general refunds policy are as follows:

(1) Cooling-off period

A cooling-off period of five (5) days shall apply. If you cancel your subscription within the cooling-off period, we will release you from all liabilities under the contract and, subject to the below, will refund all monies paid by you less the retail price of any opened or unwrapped products, products not intact or unreturned to us. You may cancel the agreement under this cooling-off provision at any time prior to 5pm (New Zealand time) on the fifth day following the date of entering into this Subscription Agreement. In order to cancel during the cooling-off period you must contact us via email: study@medicinewoman.com or phone +64 9 817 6738. Once we receive your request your subscription will be cancelled. We reserve the right to charge a fee of NZ$75 to cover the cost to us of any services you may have used prior to your cancellation.

(2) Exchange rate fluctuations

If you are not a New Zealand resident and you receive a refund to your credit card, due to exchange rate fluctuations the amount refunded may be either more or less than the amount originally charged.

(3) Administration charges

If you cancel your subscription and are entitled to a full refund, we reserve the right to charge a fee of NZ$75 to cover the cost to us of any administrative or other services you may have used prior to your cancellation.

Payment Plans Offered

PAYMENT PLANSHOWACCESSCANCELLATION

Full Payment

Program is paid in full.

Access to Medicine Woman online school before the new moon.

Program material becomes available sequentially starting from the day before the New Moon.

Standard cancellation policy.

Access to online school returns to FREE ACCESS membership level.

No access to program material.

Partial Payment

Program is paid with 3 or 5 monthly payments

Access to Medicine Woman online school before the new moon.

Program material becomes available sequentially starting from the day before the New Moon.

Standard cancellation policy.

Access to online school returns to FREE ACCESS membership level.

No access to program material.

Subscription payments (12, 14 or 24 monthly payments)

Program is paid with 12, 14 or 24 consecutive monthly payments

1x initial payment of made at time of purchase

The remaining payments are made over the following consecutive months.

Access to Medicine Woman online school before the new moon.

Program material becomes available sequentially starting from the day before the New Moon.

Standard cancellation policy.

Access to online school returns to FREE ACCESS membership level.

No access to program material.


10. PERSONAL DATA PRIVACY AND COOKIES

It is your choice as to whether you provide your personal information such as your name and address to us. If you provide your personal information to us, it will only be used to create a convenient shopping experience for you, for internal business purposes or to help improve our website and your experience as a shopper. Read our Privacy Policy.

Third Party Payment Gateway

When you place an order with us you will provide some personal and credit card details to our PCI compliant secure third party payment gateway. No credit card information is stored on our site.

Cookies

When you visit our website, we may collect anonymous information and statistics about your visit, this may include geographic information and time. We may use this anonymous information for internal business uses and marketing, and to create a better shopping experience for our customers. You can opt out at any time by installing a browser add on from google that allows you to block google analytics - https://tools.google.com/dlpage/gaoptout Read our Cookies Policy.

11. OUR CONTACT DETAILS

Vanterra Natural Health Ltd
PO Box 60 275, Titirangi, Auckland, 0642, New Zealand
Phone: (+64) 9 817-6737
Email: info@medicinewoman.com

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